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Colleen Francis's Articles in Public Relations

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  • To Thine Own Self Be True: Five steps for dealing with angry customers
    As a sale professional, what you do need to understand is how to handle angry customers whenever they inevitably come into your life. Sales people will have at least one difficult customer during their career. Colleen Francis from Engage Selling has given us five positive ways to deal with angry customers "Dealing with customers".
  • Getting Inside the VORTEX
    Your customer list is your most important sales asset. If you are a sales rep, take note repeat sales are up to 15 times more profitable than new sales. If you are a business owner – this statistic should excite you. You can’t build a personal relationship without regular communication. Here are engage selling’s 6 VORTEX components…
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