Total Quality Management is a major step towards organizational change as it requires tremendous effort and diligent approach. Moving on to the principle of TQM as initiated and followed austerely by Japanese is crucial to the success of any organization. TQM brings about innumerable benefits to the organization by enabling an excellence model on which every organization can operate and can substantially change. But, to bring changes by introducing the concepts of TQM and it’s effective implementation would require the TQM leaders and enablers to motivate the employees who are resistant to change and at the same time keep in mind the existing organization culture. While TQM engages all the divisions and all the employees across verticals with in an organization, it is desired to meet and exceed the customer’s expectations. The organizations in their constant endeavor to change themselves also focus on cutting down on waste by optimal utilization of resources and systematic management. Little can be forgotten that despite the financial crisis looming large, many firms practiced TQM and excelled. The firms were even benchmarked based on their level of excellence. Any organization should keep in mind the change factors on which a TQM works. They include efficient and able leadership which is necessary to make the employees understand the importance of TQM, another being effective communication which entails two-way and open form of communication. There are yet other change factors like additional perks or incentives which should be offered to the employees in order to boost them and bring about relevant changes. How exactly does TQM benefits the organization and how it triggers change? * TQM serves as a service delivery model: TQM earlier was perceived as the change in technology but gradually with the passage of time, this also applies to service techniques, how the service delivery to customers are affected and also of course to the manufacturing processes. * TQM functions as a cultural tool: It can bring about an immense change in the organizational culture by radically changing the beliefs, values and the mindset of the employees. When there is a change in the culture, there is also a change in the working style, the effect on the team spirit and team work. A lot depends on the internal culture of the organization as it can make way for the organization to progress further and move ahead. * TQM serves as a tool towards technology advancement: While the TQM lays emphasis on the reduction or almost elimination of waste, the organization can think innovatively and introduce new concepts and technology when there is no hindrance to the growth of organization. * TQM fills the gap in any organization: When TQM is introduced and correctly implemented, it reduces the variation and fills the gap between quality delivery and reduced performance. * TQM acts as a prevention tool and not correction tool: Prevention is the key to achieving perfection in almost every field. Correction occurs only after problems have occurred and those have to be resolved. Why let the problem take birth when prevention can bring consistency and smoothness to the organization? * TQM fulfills the organizational goal and vision: Every organization has it’s own goal and vision. TQM if implemented in a full-fledged way, it serves the purpose of the organization. * TQM focusus on team work and employee recognition: For the TQM to become operational, the teams from various departments need to come together. So, there is more team work which is good for the organization. Employees are also rewarded based on each employee’s performance. In entirety, it can be said that TQM is a continuous process and not a one-day management process towards organizational progress. A lot of variables exist within organization which act as barriers to change so leaders who are TQM initiators should assess the present state of the organization, resources, employees and then try to take up TQM as an organizational change agent.
Total quality management is the effective way to control and motivate the work force of the company. It provides a continuous process and if implemented with excellence give immense benefits
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